CIT Helpdesk

The CIT Helpdesk is available at https://helpdesk-cit.uhk.cz.

Way of Requesting:

• To log in to the helpdesk, you have to enter the login data used within the UHK network.
• When reporting an event it is necessary to fill in the type (application or failure) in the form.
• Category (refine the request to simplify the task and to make the request easier for administrators providing the services).
• Location (selection of a building where the problem occurs or where CIT assistance is required).
• Select the appropriate request name (concise and apt).
• Description of the request (details that can greatly help speed up the resolution of the problem).
• The application can be accompanied by an attachment, such as a screenshot of the error, a text file with more details, etc.

After submitting the form, the request is recorded and will be processed by the CIT administrators as soon as possible. Requests already placed into the system and their current status can be viewed within the web application by clicking on the "Requests" item in the main "application" menu.

To report defects and accidents at buildings, please use this portal: https://ris.uhk.cz/zavady