Rules and password change

Basic Rules for Password Creation

The minimum length of the password is 10 characters, the password must not contain the login name, surname nor first name (in whole or in part). The password must contain at least one lowercase letter, one uppercase letter, and one digit.

When creating passwords, do not use accented letters and use only English letters. This will prevent problems with login to some apps:

  • Blackboard (oliva.uhk.cz) – it does not support passwords that contain Czech diacritics (e.g. ž š č) and some non-alphanumeric characters (e.g. / § *).
  • WinSCP – the application for remote file access has a problem with passwords that contain Czech characters (for example ěščřžýáíé).
  • Office 365 Cloud mail – it does not support accented passwords.

If you cannot log in to one of these systems and you can to others, it is likely that your password contains one of these characters. We recommend that you change your password so that it does not contain these characters.

Password has to be changed in the period of the 180 days.  

Forgot your Password

If you forgot your password, we recommend that users set up a control question and answer in the form at https://helpdesk-cit.uhk.cz/otazka. Users with a setup control question and answer can ask the Service Centre staff or possibly end-user support staff of CIT UHK to change their password in case of problems.

If you've forgotten your password or locked your account (it will be automatically unlocked after the period of time), please contact the Service Centre. After having verified your identity they will help you. The password cannot be changed by email request.
 

Changing the Password

The password must be changed regularly, 1 day at the earliest and 180 days at the latest after the last change. The system does not allow you to use a previously used password when changing. Change your password even if you suspect someone else knows it.

The operating system itself will ask you to change the password while working in the classroom. If you are outside the UHK network for a long period of time (for example foreign student mobility for studies) and you are unable to log in to web applications, your password may have expired.

Change after Logging in within the School Network

  • Log in to the network as usual.
  • After logging into the system, press Ctrl-Alt-Delete, select the "Change Password" button.
  • Enter the original password in the appropriate fields, the new password twice and press the "OK" button.
  • The system will notify whether the change has been made successfully.
  • You can use the new password to log in also on another computer within five minutes.

Change via Web Interface

Type https://www.uhk.cz/password into your browser.

The "Změna hesla uživatele" window opens, fill in the password change information:

  • Domain\account: UHK\username (to type "\" use combination of AltGr+Q)
  • Then enter the original password in the appropriate fields, the new password twice and press the "OK" button.

The system will report whether the change has been successful or report an error:

  • Your login or password is not valid. Try to enter values again. (Combination of your current password and uhk\username is not valid.)
  • New password and confirmation doesn't match. 
  • New password doesn't match requirements.

Change Personally by Visiting the Faculty Service Centre

  • If you forgot your password or locked your account in the case of incorrect login attempts, you can contact the faculty Service Centre in person where they will help you after they have verified your identity.
  • Identity documents are valid student/employee ID card, university certificate (index), identity card and passport.
  • The password cannot be changed on behalf of another person.

Links and phone contacts to relevant Service Centres:

 

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